If the mat size is correct proceed to step 3.
Didn t load mat cricut.
If the issue occurs with multiple projects proceed to step 2.
If this does not help proceed to 4.
Smart set dial is not working.
Thanks for the hints.
Position the mat underneath the mat guides on your cricut machine.
Keeping mat pushed firmly against rollers press the load unload button.
Verify that you are using the correct mat size for your machine.
Place your material on the adhesive area of the mat aligning it with the upper left corner.
Press the reset all button to clear all commands and then press the load mat button again.
If the issue only occurs with one particular project you will need to re create the project.
My explore machine pauses or stops when cutting writing or scoring my project.
Be careful on 5 per cricut that adhesive can gunk up the machine collects on the rollers and can cause issues and even void your warranty.
My mat is crooked when loaded into my cricut machine.
The cricut may think that the mat is already loaded in the machine.
If the design space canvas will not load if there is just a spinning circle on your screen follow the steps below to troubleshoot the issue.
Ensure the mat is lined up with the guides on the machine and the edge of the mat is under the roller bar when you get ready to load it.
If the mat is lined up with the guides when loading but still loads crookedly proceed to step 4.
If this does not help proceed to 5.
Select your mat type in design space then select continue.
Per cricut that is okay.
Are you having this issue with multiple projects.
For information on using card mat visit card mat 101.
Select your cricut joy machine from the connect machine drop down.
Select the right setting for your material.
The one about loading mat correctly you can turn it and load the opposit from the cut out to get full use of you matt.
Section 3 loading unloading section 3 page 2 loading unloading the mat step 5.
Firmware update cricut explore and maker machines.
Ensure there is enough space for the mat to run all the way through the machine.